Saturday evening, during my usual setup of my Fresenius-provided Cycler, it froze up for the third time in less than two weeks. Knowing how the game is played with Fresenius support, I once again phoned “Support.” Although on the second call, we went through calibrating the screen with a promise that should it happen again, the Cycler would be replaced, The third support person told me that “they” had to run a screen calibration again and should that fail, the Cycler would be replaced. This is obviously not in sync with what I had been previously informed, but is not out of the ordinary for Fresenius. It appears that they can and do make up rules on the fly.
After the second screen calibration, the system, as it has in the past, came up and got me through the night. Now, I can expect a call from Fresenius Corporate inquiring if I was able to complete my dialysis treatment.
I thought readers should know about this and be forwarned should it happen to you.