I have been sailing along ordering dialysis supplies from Fresenius for my dialysis requirements without a hitch since October 2022. The hitch became unhitched with a blaring crash Tuesday. Here’s the deal:
I put in an order of 36 – 6 L 1.5% boxes, 7 – 2 L 1.5% manual boxes, 4 cassette boxes, and 2 StayCap boxes. Only the latter two were delivered. No fluids whatsoever were delivered. I called the Fresenius order desk and was informed they screwed up, something about when they talked to my dialysis nurse to get approval for the larger than typically allowed 6 L request things got discombobulated. I was informed that the “real” order will arrive on 4/17/2024.
I politely inquired as to how this could even happen. Alarms should have gone off when my orders, which from the beginning have included copious amounts of the required fluids, suddenly went to zero! This makes absolutely no sense to me at all. It is an obvious fault line in one of Fresenius’ most important functions. To add to this, the voice on the other end of the phone call indicated that she had no way of reporting this abdication of duty to patients up the chain to preclude it from happening in the future, stating “These things do happen.”
So the message for those on peritoneal dialysis herein: Despite your best effort, the “system” can and will leave you hanging out in left field. Keep your powder dry and have extra supplies on hand. It is a pain and takes up extra space but…
BTW, it turns out I have a meeting with my dialysis team today and have corresponded this situation to my dialysis nurse and have arranged to pick up four 6 Liter 1.5% boxes at our meeting. There is a God!
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