Friday I received a call from a Fresenius rep following up on my filing of a formal complaint concerning the recent modifications to the Liberty Cycler cassettes.
The initial thrust of the conversation was to ascertain whether I was able to complete my dialysis routine which is lame and I informed the caller of this. After some stumbling around and being pushed by me for definitive information on what was being done about it, the caller fessed up that Fresenius was considering returning to the original cassette. I guess this is progress.
The caller stated that I should continue to update my online complaint with them as I learn more about the user’s gripes, which I have done multiple times. To summarize, some of the top complaints are:
- With shorter drains and patient lines can no longer reach the toilet
- The bubble to ascertain if fibrin is present has been deleted.
- An extension must now be used on the drain line which leads to more tubing waste.
- The decision to modify the cassette was made entirely without any obvious consultation with either patients OR Fresenius clinic staff.
- The decision is viewed very negatively as a move by Fresenius to increase profitability at the expense of patients.
- Fresenius is not approachable in a case such as this. Patients have no idea who to turn to to voice their anguish.
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