This month I made my supply order online using the PatientHub App just like many many months in the past. Everything went as expected. About a week later, I received an email from Fresenius telling me to submit my supply order. I checked my PatientHub App and it showed my order pending. I then called the Fresenius Order desk to inquire what my order status was. After a ten-minute hold, I was informed that indeed my order had been placed. I then inquired as to what the problem was and was informed that a software update has glitches in it which they are working on.
I took this opportunity to inquire why my previous order for cassettes wasn’t filled. I was told their records indicate none were ordered when in fact I DID order four boxes. I then inquired why Fresenius’ order software does not flag accounts such as mine where I have been putting in more or less consistent orders for fungibles such as cassettes for years. Their system must be written in COBOL and manned by COBOL-aged personnel because this basic system analysis was above the pay grade of the supply person who answers the phone at Fresenius. On top of this, I sensed no interest in improving their system either.
Buyer beware. The Fresenius “System” can bite you!
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