The entry is different from past entries. I bought into Pictory.AI which supports rendering text into videos. I used it with judicial editing on my part with a script captured from the normal blog entryway below and produced the following video. I will be doing this from time to time because I can. Enjoy!
At about 6 PM on Tuesday, April 24, 2023, I received another call from Fresenius Medical Corporate. This time via number 781-699-13211. There was a very young and sweet voice on the other side, inquiring about my last call on or about 9 April to “Tech Support” concerning the never-ending drain alarms I have been experiencing since starting PD on 9/30/2022. But she was not the least bit interested in drain alarms. During the call, I related to the soulless voice on the other end that I was experiencing swelling in my face, hands, and feet which was and is true. My dialysis nurse and I have since adjusted the strength of the solution I’m using in the Cycler, which has been mitigating.
No, she asked if I was able to complete my dialysis???? I replied yes, and then she inquired if I had been hospitalized. It should be plain as day to anyone with a grain of gray matter that this was not a call to ascertain the status of my health or respond to incessant Cycler drain alarms. Plain and simple, it is Fresenius covering its legal exposure. Yes, in the Navy, I would have said ass. So there I did. It was very apparent that she (it was a she, but that’s not the point) was merely going down a checklist and either could not or would not deviate from it.
At the call’s end, she encouraged me to contact “Tech Support” with any more problems, to which I replied that putting tech and support together regarding Fresenius is an oxymoron. That comment didn’t fit her script, and she signed off.
As I commented after my first corporate call along the same lines, my Dialysis Team knows my medical status at all times. I have complete and essentially instantaneous access to my Dialysis Nurse, who is most attentive to my situation. She knows every minutia about my dialysis journey. Why isn’t Fresenius Corporate talking to the locals about patient care and feeding? A faceless and emotionless phone call that accomplishes nothing except filling in some blanks on a legal form doesn’t get it for me. How about you?
I agree 100%, the caller was only one notch away from a robo call!